For public-sector teams and incumbent suppliers

Governed AI pilots for Ontario government teams.

We help public-sector teams evaluate one narrow workflow — such as routine intake, document routing, or inquiry drafting — with fixed scope, human approval, and a measurable acceptance plan. Residency, retention, access, and ownership requirements are confirmed in writing for each pilot.

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One narrow pilot, one reportable number.

Public-sector AI works best when it starts small and proves itself. We scope a single pilot to a clear before/after metric your team can stand behind — and hand you the numbers to report.

Where we start

Citizen / 311 service Document & process automation Inquiry triage & drafting

Citizen-service assistant

A governed AI assistant for high-volume resident questions (311-style), with staff review built in. Outcome: higher self-serve deflection and faster responses — hours returned to your team.

Document & process automation

Automate a manual, repetitive internal workflow — intake, reporting, records handling. Outcome: process-labour hours saved every month, and a repeatable, documented process.

Inquiry triage & drafting

Route and draft responses to routine inquiries, with a person approving before anything goes out. Outcome: less time on repetitive triage, more on the cases that need judgment.

Evidence required before expansion.

01 · Baseline

Record current volume, handling time, error or escalation rate, and staff effort before implementation.

The baseline, source system, sample window, exclusions, and data owner are written into the pilot plan.

02 · Acceptance

Agree pass/fail thresholds for accuracy, handling time, escalation, staff approval, security, and audit evidence before build work.

A pilot is not presented as successful until the agreed measures are read back from the approved evidence source.

Built for how the public sector actually buys.

Exact-fit, fixed scope

True North participates as a delivery subcontractor or on an exact-fit, authorized low-dollar opportunity. Scope, procurement vehicle, ownership, price, and acceptance criteria are confirmed before any proposal work.

Governed & human-verified

Human approval, access limits, evaluation evidence, and audit requirements are documented against the buyer's governance and impact-assessment process. Canadian data residency is included when required and technically supported by the selected services.

Canadian-owned, senior delivery

A Canadian-owned Ontario firm, with a senior practitioner delivering start to finish — one accountable person, not a rotating team.

Subcontractor delivery capacity

Need a bounded AI workflow specialist behind an existing vehicle?

Request a capability brief